SITA Upgrades Technology at Kuala Lumpur International Airport

(17 Dec 2021)  Domestic and international passengers flying from Kuala Lumpur International Airport (KUL) can now use SITA biometric-enabled self-service touchpoints, following a significant technology upgrade.

The extensive technology deployment features a hardware and software overhaul, including introducing more than 100 SITA biometric-enabled self-service Smart Path kiosks – the TS6, SITA Smart Path Bag Drop and an IT infrastructure refresh.

SITA's brand-new slimline TS6 kiosks were put into operation this month and feature wireless connectivity.

SITA's TS6 kiosks are highly customizable and can be used for check-in, bag tagging and border control.

The kiosks are ready and enabled for SITA Flex and the next generation of common-use API-based services that facilitate a low-touch, fully mobile passenger experience.

As part of the software updates, Malaysia Airports has migrated to Windows 10 and upgraded its core servers, network equipment, and Baggage Reconciliation System to deliver enhanced speed and secured data communications.

The upgrades are part of a broader transition from Airport 3.0 to Airport 4.0, which requires a fully integrated digital ecosystem that provides a seamless passenger journey with the use of business intelligence and the collection of big data.

Besides improving passenger experience, goals such as optimizing terminal use, increasing operational efficiency, and growing revenue are part of the Airport 4.0 project.

Sumesh Patel, President, Asia Pacific, SITA, said, "We are delighted to partner again with Malaysia Airports and support the airport in its recovery from COVID19. Ensuring fluid passenger experiences while balancing operational efficiency is a high priority for airports globally. With this deployment, we've delivered on both elements, future-proofing the airport for a touchless journey via enhanced biometric capability while also driving down operational costs and increasing the resilience and agility of IT infrastructure."