British Airways Partners AirPortr to Enhance Travel Experience from London Heathrow

British Airways has teamed up with AirPortr to open new fast bag drop locations for customers to use at London Heathrow.

With the first drop-off point planned at the Heathrow Express train platforms, customers will be able to drop-off their luggage before travelling bag-free straight through to security.

AirPortr’s team seal, secure, and check-in bags for customers’ flights, before being collected from the reclaim at their destination.

Customers can also choose to book luggage collections from their home address, with prices starting from £19. The service allows travellers to check-in their bags from the comfort of their own doorstep, with a vetted delivery driver. AirPortr ensures that once collected, bags are sealed and monitored throughout the delivery process.

Passengers can track their luggage online from the moment it leaves their doorstep, or at the T5 key access areas, right up to the bag being loaded onto the aircraft. Customers using the services also receive digital bag tag receipts.

Randel Darby, CEO and Founder of AirPortr Technologies, said, “We’re proud to be able to play our part in helping British Airways and its customers with the restart of international travel this summer. Seamless, contact-free journeys through the airport are in everyone’s best interests and removing bags from the equation makes this possible for many more people. As the specialist in this space, we’re excited to be working with British Airways once again to lead development of innovative new baggage solutions, for the benefit of customers travelling in a post-pandemic world.”

As well as the AirPortr’s luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 4 and 9pm the day before they travel.

Tom Stevens, British Airways’ Director of Customer Experience said, “We have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible. We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”

The airline is also trialling new intelligent queuing technology from Qmatic, that enables customers to virtually queue at check-in by pre-booking their slot time in advance of arriving at the airport.

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