SITA Upgrading Services at Sydney Airport in Australia

Sydney Airport has signed a five-year contract with SITA for the provision of common-use services at both Terminal 1 (international) and Terminal 2 (domestic).

The project went live earlier this month featuring SITA Flex, an advanced common-use platform, and SITA Bag Message, which eliminates the need for multiple baggage system interfaces between airlines and airports.

The solutions will enable the implementation of a low-touch, airline-ready mobile passenger journey, an improved baggage experience, and significant operational efficiency benefits for the airport.

Sumesh Patel, SITA’s President of APAC, said, “We understand the harsh impact of COVID19 on airports globally and we’ve adapted our solutions to deliver airport operations that are resilient, agile, and highly cost-efficient. SITA’s goal is to provide best-in-class technology solutions and to help Sydney Airport reshape its value proposition to all its stakeholders. A key element is to ensure maximum use of existing assets and technology infrastructure.”

Sydney Airport’s vision for development had been laid out in its 2039 Master Plan, and the core tenets of this plan mirror SITA’s mission and technology roadmap. Enhancing the passenger experience, increasing efficiency, focusing on safety and security, and driving productivity were shared focal points.

John Raso, Head of Aeronautical Technology and Infrastructure at Sydney Airport, said, “SITA was able to quickly understand and adapt their offering to the new world of passenger travel and the related commercial impact on airports. Their solutions align with our vision, help minimize our risk exposure, and improve the passenger experience. We’re excited to be investing in future-proofing Sydney Airport with a strategic partner and market leader in the region.”

The SITA Flex  platform introduces a common-use environment that enables easy replacement of current traditional common-use touchpoints such as check-in, gate boarding, and service desks. It also builds on existing infrastructures – such as on-site and off-site bag drops and kiosks – which can be re-used and repurposed as required, offering efficiency benefits in a time of economic uncertainty.

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