Ascott Partners International SOS to Offer Telehealth and Travel Security Advice

Ascott has partnered with International SOS to offer guests global access to a comprehensive suite of telehealth, telecounselling and travel security advisory services.

Ascott will provide these complimentary services as part of its enhanced ‘Ascott Cares’ commitment to improve the overall wellness and safety of guests.

Starting 1 June 2021, the services will be available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries.

Ascott’s guests who require telehealth assistance or telecounselling can call the property’s front desk from their apartments, to be connected to International SOS’ Assistance Centres so they can speak directly with International SOS’ health experts at any of its 27 Assistance Centres across the world.

The Assistance Centres operate 24 hours, seven days a week, and provide assistance in 99 languages and dialects.

Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or telecounselling with their global network of over 90,000 accredited medical service providers, including clinics and hospitals.

International SOS will also provide travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats.

 “As the world’s first hospitality company to provide global access to telehealth, telecounselling and travel security advisory services, our guests can have greater peace of mind that they are able to receive on-demand quality care from medical and security experts, and feel safe when they stay with us,” said Mr Kevin Goh, CapitaLand’s Chief Executive Officer for Lodging and Ascott’s Chief Executive Officer. “In addition to stringent hygiene and cleanliness practices, Ascott has also adopted innovations such as contactless services, facial recognition technologies and autonomous robotics to improve our guests’ experience and safety.”

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