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FCM has partnered
with HotelHub, a hotel technology solution provider for travel
management companies (TMCs).
The HotelHub platform aggregates hotel content from multiple
GDS and non-GDS sources and includes an intuitive tool for agents
that fully automates the hotel booking workflow and includes an
application programming interface (API) integrated with the
industry’s online booking tools.
The system ensures all hotel bookings, regardless
of how they are booked, are manageable within the HotelHub
platform.
Yon Abad, VP corporate suppliers and distribution at
Flight Centre Travel Group, said, “Leveraging HotelHub’s platform to distribute our extensive
and vetted content will enable us to offer globally a
best-in-class hotel product and solutions to our corporate
customers This will allow them to meet their objectives of cost
control, compliance and duty of care for this category. The
ability to drive our highly customised content to the agent
desktop or direct to the client through API will greatly improve
efficiency and elevate our customer service levels.”
HotelHub will be available to FCM Asia’s agents
through their agent booking tools, as well as to clients via
traveller self-booking tools including FCM’s online booking tools
and apps.
Content from multiple sources including the GDS, OTAs
and any direct hotel content negotiated by FCM or the client is
consolidated into one interface to bring recommended, personalised
content in a single view to agents or travellers.
Eric Meierhans, chief commercial
officer for HotelHub, said, “The Flight Centre Travel Group was
looking for an omnichannel approach to their hotel booking needs
for its corporate brands including FCM. The brief was to provide a
global technology solution, available online and offline, with
flexibility to integrate with other systems and content, to
deliver a standardised approach to bookings, significantly improve
their offering to clients. Following a rigorous RFP process, we
are delighted to be working with them to support their hotel
strategy.”
See latest
Travel Industry News,
Video
Interviews,
Podcasts
and other
news regarding:
FCM,
Fight Centre,
HotelHub,
Solutions,
GDS.
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