Air China and China Eastern Implement Sabre’s Recovery Manager

Air China and China Eastern Airlines are both now using Sabre’s Recovery Manager Operations solution to identify operational issues across their extensive domestic and international networks.

Recovery Manager Operations will empower the airlines to manage flight disruptions by proposing immediate contingency and recovery plans, while minimizing downline impact, improving operational performance, maximizing staff productivity and, ultimately, boosting customer satisfaction.

“Adding Recovery Manager Operations to their technological arsenal heralds a new era in disruption management for Air China and China Eastern, and we’re thrilled to support both carriers in intelligent, informed and intuitive decision-making when the unexpected happens,” said Rakesh Narayanan, Vice President, Regional General Manager, Asia Pacific, Travel Solutions Airline Sales. “Both will be able to better recover from disruptive situations at the lowest cost, adjusting flight and crew schedules to minimize schedule interruptions while taking pan-operations constraints into consideration and making the most of every seat.”

According to IATA, China’s domestic traffic was down 33.9% in January when compared to January 2019, dramatically worse compared to the 8.5% year-on-year decline in December. The fall was mainly caused by stricter traffic controls ahead of the Lunar New Year holiday period amid several localized COVID19 outbreaks.

“The adoption of our industry-leading solution will help the carriers to recover more quickly from any large or small-scale disruption, whether it is caused by COVID19 or any other factor,” added Mr Narayanan. “Together with our innovative airline partners, we remain fully committed to supporting the rapid recovery and growth of the tourism industry in China and worldwide.”

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