Prague Airport Upgrades Passenger Experience with SITA Technology

SITA has implemented its new-generation of passenger processing infrastructure at Václav Havel Airport Prague, paving the way to a completely touchless, mobile passenger journey at the airport in future.

Beyond optimizing the current experience for passengers, SITA’s next-generation platform empowers Prague Airport to move from the traditional passenger journey to a more efficient and seamless digital experience using mobile, self-service and automated solutions on-site and off-site.

In future, passengers will be able to complete various steps of the journey, such as check-in and bag drop, from their mobile phone or using their biometric identity, improving passenger satisfaction and streamlining the flow of passengers through the airport.

Part of the solution is the deployment of 35 versatile SITA TS6 check-in kiosks that allow passengers to check-in with ease and, with the support of SITA Flex, enjoy a unified experience no matter which airline they are flying.

SITA Flex, which is designed to be cloud-based, can be switched on the moment an airline develops a cloud-based app.

Martin Kucera, Director of Prague Airport Operations, said, “This investment in our terminal infrastructure is as much about today’s requirements as it is about preparing us for a new automated and more digitalized passenger journey in the future. Based on the open tender, SITA has offered us a long-term solution that allows us to bring even better customer experience to our passengers while using the maximum functionality of the technology implemented at Prague Airport, the gateway to the Czech Republic.”

Every year, Prague airport looks after millions of passengers, connecting the city directly with more than 100 destinations.

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