(08 Nov 2021)
Sabre has released the first two products in its
Retail Intelligence suite: Sabre Air Price IQ and Sabre Ancillary
IQ.
Powered by Sabre
Travel AI, an innovative capability that integrates Sabre
technology with Google Cloud’s state-of-the-art AI technology and
advanced machine-learning services, Retail Intelligence is
designed to enable airlines to dynamically provide offers to
travelers based on preferences, marketplace insights and purchase
probability.
Inside an Air Baltic Airbus A220-300. Picture by Steven Howard of TravelNewsAsia.com
“We are facing a rapidly changing world and the
travel ecosystem looks very different than it did just 18 months
ago,” said
Wade Jones, chief product officer, Sabre Travel
Solutions. “Traveler expectations for relevant and personalized
offers are growing, and airlines are more focused than ever on
becoming sophisticated retailers. Relying on traditional
strategies based on historical data patterns isn’t enough –
airlines need intelligent solutions driven by artificial
intelligence and machine learning. This is what we are offering
with Sabre’s Retail Intelligence suite of products.”
Sabre Air Price IQ increases airlines’ pricing
agility and precision by allowing airlines to adapt quickly to
changing marketplace conditions. Considering traveler segment and
trip intent from the shopping request, the product supports an
airline’s efforts to maximize revenue opportunities while
providing a seamless experience to travelers.
Sabre Ancillary IQ uses machine learning to
present ancillary offers based on multiple factors, including
real-time shopping data and purchase probability to increase
incremental revenue opportunities and traveler satisfaction. As a
result, airlines can deliver increased value and more choice to
their travelers.
Sabre says that the products are
expected to deliver airlines with an uplift in incremental revenue of
up to three percent when combined with upcoming products being
added to the Retail Intelligence suite in 2022.
“As travel retailing becomes more complex to meet
increasingly sophisticated consumer expectations, the rules-based
technology in use across the industry today will no longer deliver
satisfactory results,” said Sundar Narasimhan, president, Sabre
Labs and Product Strategy. “To truly modernize travel retailing,
the industry requires intelligent systems that allow for
continuous learning and scaling at speed. At Sabre, we are focused
on equipping our customers with those AI-based solutions that will
modernize the way we shop, book and experience travel, delivering
incremental value for our customers and the travelers they serve.”
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