Lauren Crocket Joins Visual Matrix as Director of Client Experience

(11 Apr 2022, 11:04 +07)  Visual Matrix, a provider of advanced hospitality operating system technology, has appointed Lauren Crocket as Director of Client Experience, tasked with promoting the company's newly acquired Mobile Operating Platform (MOP) for staff operations automation.

Lauren has close to 10 years of management experience, most recently with La Quinta by Wyndham in Chicago, and both Austin and San Antonio, Texas.

Lauren Crocket

Before that, Lauren served in front office and operations management roles for Marriott’s Residence Inn and SpringHill Suites, as well as Holiday Inn Express in the Greater Grand Rapids area of Michigan.

With her extensive property-level experience, including front desk, housekeeping and operations management, as well as her hands-on knowledge of the MOP, Lauren is ideally suited to work directly with hotel properties and help them realize the benefits that MOP can provide for improved staff communication and task automation.

“We are very excited to have Lauren on our team,” said Georgine Muntz, CEO of Visual Matrix. “Her experience working directly with MOP at the property level is invaluable, and she will be able to provide our hospitality clients with a real sense of how this highly customizable product can easily integrate with their existing or new PMS solutions to benefit their organizations.”

More than 3,000 hotel properties across 30+ countries work with Visual Matrix, and with the company's recent acquisition of LodgingControls, the widely used MOP product is a perfect complement to its PMS offerings.

“Visual Matrix has a very exciting year ahead, and Lauren’s new position is part of that,” Georgine added. “Through our continued product development and some exciting new initiatives over the next few months, our team will continue to bring the best of property and operations management tools to the hospitality industry and our hotel clients around the world.”