Swire Hotels in Hong Kong Implement Suite of Tech Solutions from Agilysys

(11 Apr 2022, 11:04 +07)  Swire Hotels has implemented Agilysys solutions at all its properties in Hong Kong, with plans to extend the technology across the company's entire portfolio.

The suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using the IG 12UX client, a leading hospitality market POS system; and IG OnDemand, a guest-facing contactless F&B ordering solution for guest delivery or pickup across venues.

Swire Hotels is a group of seven properties under The House Collective and EAST brands, with locations in Hong Kong, the Chinese Mainland and the United States.

Hotel employee walking down a spiral staircase. Picture: Swire Hotels

“In our search to provide guests with a smarter, faster, and greener experience, we were consistently impressed with the solutions from Agilysys,” said Dean Winter, Managing Director for Swire Hotels. “IG OnDemand is a great fit for our properties, enabling team members with the technology we need to enhance our operational efficiency thereby elevating guest experiences.”

With IG OnDemand, guests can place and pay for F&B orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the guestroom leads to an user-friendly interface displaying pictures, descriptions and prices of F&B choices. Guests can choose to have their orders delivered to them, or can opt to pick them up. In addition to enabling the contactless service experience guests increasingly desire, replacing printed menus with QR codes in guestrooms contributes to sustainability by reducing paper waste. Swire has already reported a decrease in phone call volume since launch, with around 60% of in-room dining orders now coming from guests using IG OnDemand.

Agilysys Seat enables properties to maximize revenue from seating options and venue space while enabling guests to view and select seats and track their waitlist status at various venues through an online experience. As the foundation for these experiences, the IG 12UX client for the comprehensive InfoGenesis POS system enables hoteliers to present point-of-sale experiences to guests in a variety of ways by using equipment that reflects guest preferences, whether through mobile devices or at fixed-place terminals.

“We are proud to partner with Swire Hotels, a hospitality group known for its extraordinary service excellence,” said Andrew Cox, Managing Director APAC at Agilysys. “With Agilysys Seat, IG OnDemand, and IG 12UX, Swire Hotels can enhance the food and beverage experience for guests and staff alike, and elevate the personalized service that they have come to enjoy. We look forward to implementing our solutions throughout the Swire Hotels portfolio, helping them increase revenue and meet growing expectations for frictionless and contactless guest experiences.”