Travelport Launches Productivity Automator; Expands NDC Content

Fri, 27 May 2022

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Travelport Launches Productivity Automator; Expands NDC Content

(27 May 2022, 11:18 +07) Travelport has launched Productivity Automator, a new self-service tool designed to help travel agents work more productively by reducing the amount of manual back-end tasks and calls to suppliers.

The automation capabilities available with Productivity Automator through Travelport+ give agents more time to focus on advising their customers, consequently increasing upsell opportunities for suppliers.

Travelport says that customers using Productivity Automator can potentially generate a 14% time saving across their entire team, every day.

Travelport's Productivity Automator is designed to help travel agents work more productively

“This next phase of our Travelport+ evolution is all about making our next-generation travel marketplace work and feel more like the Internet, with more self-service and automation, so that our customers can activate their own modern digital retailing experiences,” said Jen Catto, Chief Marketing Officer at Travelport. “With so many customers upgrading to Travelport+, we’ve remained agile and focused on providing agents the ability to automate a task quickly and easily, so that they get more time back in their day to serve and support their travelers.”

The latest Travelport+ product release also introduces modernized self-service tools for agency customers and developers, including Travelport’s completely redesigned MyTravelport developer portal which now offers virtual agent support, a smarter knowledge base search, and an online community.

Travelport has signed NDC deals with 19 airlines worldwide and is continually rolling out more NDC content. American Airlines’ NDC content is now available to Travelport+ customers in North America, and Travelport has said that it anticipates NDC content from three additional airlines will go live in NORAM this quarter.

“New Distribution Capability is a key component to transforming travel retailing,” said Neil Geurin, Managing Director of Digital and Distribution for American Airlines. “Travelport is making significant progress with NDC by providing travel agents with access to better, more relevant offers, which is invaluable to American and our customers.”

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