SAS Warns Customers of Possible Flight Disruptions by Potential Pilot Strike

(29 June 2022, 06:57 +07)  SAS has received a notice of conflict from the pilots’ unions in Sweden, Norway and Denmark, and while mediation is ongoing, if no agreement is reached before 2 July 2022 00:01 CET, the pilots’ unions will go on strike.

The mediation between SAS and the SAS Scandinavia pilots’ unions was scheduled to end on 29 July but has been prolonged 72 hours.

A potential pilot strike will have substantial impact on SAS’ scheduled flights and many customers risk being impacted. Due to peak season, the availability of equivalent flights will be highly limited which is why SAS is taking precautionary measures to allow customers to plan alternatives.

SAS A320 reg: EI-SIH. Picture by Steven Howard of TravelNewsAsia.com

The airline is allowing passengers booked on its flights impacted by the potential strike to rebook the ticket, free of charge, to a SAS flight on another date, within the next 360 days, to the same destination if the same service class as the original ticket is available.

What travelers can do:

- Not all SAS flights will be impacted by a potential strike. To see if a flight is likely to be affected, passengers can go to the airline's website and check the status of their flight.

- To rebook an impacted flight, passengers should go to the My Bookings section of the airline's website.

Passengers who booked their ticket via a Travel Agent or a Tour Operator should contact them directly.

The potential strike has substantially increased the number of concerned calls to SAS’ customer service and waiting times are longer than usual. By checking the status of a reservation through SAS’ self-service solutions, passengers can avoid a long wait on the phone and chat lines.

In a statement issued on Monday, the airline said it "truly apologizes for the inconvenience this causes impacted customers".

Editor's note: Updated on 29 June 2022 to feature the extension of meditation.

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