Hamburg Becomes 4th Airport to Install Star Alliance Biometrics

(29 April 2022, 12:20 +07)  Star Alliance has fully implemented its biometric face field recognition system at Hamburg Airport (HAM, following an introductory trial.

With the new service, participating passengers from Austrian, SWISS and Lufthansa will be able to pass through security and boarding using this contactless technology.

The identification solution used in Star Alliance Biometrics is powered by NEC I: Delight facial recognition technology and is available to Miles & More participants who have agreed to the use of their biometric data during the travel process.

Hamburg has become the fourth airport to install Star Alliance Biometrics.

“We are delighted that Lufthansa, Austrian and SWISS are now also offering Star Alliance facial recognition at Hamburg Airport,” said Mirjam Fröhlich, Head of Passenger and Baggage Management at Hamburg Airport. “This is a plus in convenience for participating passengers entering the security checkpoint and at selected gates. The new technology offers additional time savings and makes the checking process at central points of the airport even smoother, which is just what our passengers want.”

Travellers need to register to use Star Alliance Biometrics at least 24 hours before their next Austrian, Lufthansa or SWISS flight. To do so, they need their valid passport and the latest version of the Lufthansa App or Miles & More App.

As soon as they have registered, travellers can pass through the central security checkpoint and the boarding gates A17 and C16 at Hamburg Airport without contact. Their face is automatically captured by the camera installed and compared with the stored image. Travellers can even keep their face masks on, which they currently have to wear in the terminal for health protection. If there is a positive match, the entrances open automatically.

The Star Alliance Biometrics platform was launched in November 2020 in Frankfurt, Munich and Vienna. Hamburg Airport is the fourth airport to participate.

Travellers only need to register once to be able to use the system at all participating airports.

Star Alliance VP Customer Experience, Christian Draeger, said, “We are delighted to expand our state-of-the-art Star Alliance Biometrics to Hamburg Airport. We welcome more passengers to the future of air travel that is inspired by contactless and seamless experiences. We are committed to the cause and are progressively widening our biometrics footprint. We hope to see more member airlines and partner airports adopt the technology in the times to come.”