SNCF Voyageurs Upgrades Train + Air Check-In Technology

(31 May 2022, 11:12 +07)  As more airlines operating in France offer passengers train and air ticketing options, French rail operator SNCF Voyageurs continues to upgrade the technology it uses from SITA to securely and seamlessly integrate back-office activities to those of partner airlines.

The upgraded API-based solution that SNCF is now using, significantly improves the check-in process delivered in the 20 train stations where the ‘Train + Air’ service is available.

Christophe Pouille, Train + Air Product Manager at SNCF Voyageurs, said, “As we see a strong rail and air travel recovery, SITA has been crucial in delivering a user-friendly and quickly deployable solution ensuring a smooth journey across SNCF and our airline partners. Its ease of use enables our agents to offer a smoother travel experience.”

SNCF's TGV inOui

In the past few years, airlines across Europe have increasingly moved to intermodal travel, requiring more integration between air and rail operations so that passengers can enjoy a more seamless experience.

Using SITA’s web API service, SNCF Voyageurs can now receive and transmit travel and passenger details with partner airlines. SNCF Voyageurs is notified of any Train + Air passengers arriving at the train stations and can share post-departure information with the airlines, confirming that a passenger has boarded the train and is en route. The added benefit of the solution is that there are no changes to airline processes.

The intuitive SITA interface has dramatically reduced the training required by SNCF Voyageurs’ agents to less than 30 minutes while eliminating complex system pre-configurations.

The system also ensures that all data is received, handled and transmitted in compliance with IATA and GDPR standards.

Sergio Colella, SITA President for Europe, said, “Increasingly, travelers are demanding a more digitally integrated journey where each step of the journey – whether by plane, train, or ship – is seamlessly linked. Our experience in the highly integrated air transport industry has been decisive in bringing together the various stakeholders in a common process. This experience can now be leveraged for other modes of transport.”