United Airlines Launches Bag Drop Shortcut

(04 Mar 2022, 11:48 +07)  United Airlines has launched a new way for customers to skip the line, check their bag in a minute or less on average, and get to their flight.

The bag drop shortcut is a free service which is currently available at all of United's U.S. hubs in Chicago, New York/Newark, Washington D.C., Houston, Denver, Los Angeles and San Francisco.

The airline plans to expand the service to dozens more new airports this year.

United Airlines has launched what it calls 'bag drop shortcut'

"Our initial customer data proves this free, simple-to-use process saves our customers time and energy as they get ready for their flight," said Toby Enqvist, chief customer officer for United. "We're thrilled to be the first to offer this service to all customers who check-in on our award-winning mobile app."

To use the service, customers first select the number of bags when they check-in on the United app. At the airport, they find the bag drop shortcut location and place their bag(s) on the scale and scan their boarding pass at the kiosk. A United Airlines employee then checks the customer's ID, applies the bag tag.

United continues to reward its app users with exclusive experiences, such as the bag drop short cut.

Originally tested in New York/Newark in August 2021, the airline says the service was an instant success and in less than six months, it has moved from a proof-of-concept to a fully functional service in all seven of United's hubs.