Emirates Expands Use of Mobile Check-In Ports at DXB

(04 Apr 2022, 11:12 +07)  Emirates is expanding its use of mobile check-in ports at Dubai International Airport (DXB) Terminal 3, with a further 25 units to be deployed.

Agents at the check-in ports, which were developed in the UAE, will be able to help check-in customers, weigh and tag bags, and provide boarding passes.

Each check-in port has a scale attached to it for weighing luggage. Once tagged, porters will place luggage on a dedicated belt destined for each passengers’ aircraft.

Agents at check-in ports can check-in customers, weigh and tag bags, and provide boarding passes

Passengers with two or less bags checking in at Economy, Business and First Class will be encouraged to use the service, which will help cut down on queues and reduce waiting times during peak hours.

Adel Al Redha, Emirates’ Chief Operating Officer, said, “The use of advanced technologies and robots will continue to be introduced in our operational and customer touchpoints. We are committed to continually uplift our services and provide our customers a seamless experience and better journeys. Our latest Check-in Portals are a step in this direction and we are also working on other initiatives that rely on technology and artificial intelligence, to be introduced in the near future at different areas. We are fortunate to work with partners who share the same vision in utilising digital platforms and advanced technologies to improve processes and ultimately, customer experience.”

The airline has also introduced other technology-driven services including self-check-in and bag drop kiosks at DXB for a smoother and contactless airport experience.

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