Pullman Cairns Appoints Mark Burns as General Manager

(04 May 2022, 11:29 +07)  The Pullman Cairns has appointed Mark Burns as General Manager.

With over 30 years of hospitality industry experience, Mark joins the Pullman Cairns from the Fullerton Hotel Sydney where he worked as GM and oversaw the hotel’s complete conversion and re-branding from The Westin Sydney in 2019.

Mark Burns

Mark also worked with Starwood for over 19 years, spent almost six years with Mandarin Oriental and was with The Dorchester in London for close to two years.

In addition to working in numerous cities around Australia, his international career has thus far taken him to work in England, Germany, Hong Kong, Thailand, Indonesia, Hawaii and Macau.

“We are excited to welcome Mark as General Manager of the Pullman Cairns International,” said Sarah Derry, CEO of Accor Pacific. “Mark’s experience in the five-star sector and talent for elegant, upscale makeovers make him the perfect person to take the helm at this crucial time. He has an incredible ability to reinvent a hotel in terms of service culture and food and beverage, and will undoubtedly lead the Pullman team to create a special guest experience.”

The 16-floor, 321-room Pullman Cairns hotel recently moved into the final phase of a major refurbishment program which commenced in mid-2021.

Shakespeare Property Group, the hotel’s owners, made a significant investment in the hotel as part of its first phase of work completing a multi-million room rejuvenation earlier this year that extended across eight floors.

The update introduced a contemporary new black and white colour palette and distinct Queensland architectural style to the hotel’s Superior Mountain View Rooms, Deluxe Harbour View Rooms and Deluxe Family Suite.

The final phase of the rejuvenation will include a significant investment into its bar and restaurant offerings.

“Mark is entrusted with delivering on our vision for the Pullman, and we are confident that under his direction we can elevate the hotel to become Tropical North Queensland’s most distinguished destination to stay, indulge and dine,” said Richard Saab, Shakespeare Property Group Vice President – Hospitality Assets & Investments.

Shakespeare Property Group, a private Melbourne-based investment company, currently has more than AU$1.25 billion worth of commercial property interests (office, retail and hotel) under management across five Australian states.