Thai Airways Resumes Bali Flights; Launches Chatbot

(05 May 2022, 12:40 +07)  Thai Airways has resumed flights to Denpasar, Bali and launched a new chatbot service.

The airline will operate the route with four flights per week on Mondays, Thursdays, Saturdays and Sundays up to 17 June 2022.

The route will become a daily service from 18 June 2022.

Flight TG431 is scheduled to depart from Bangkok (BKK) at 09:35 and arrive in Denpasar (DPS) at 14:55.

The return leg, TG432, is slated to depart from Denpasar at 16:55 hours, arriving in Bangkok at 20:05.

Bali, Indonesia. Picture by Steven Howard of TravelNewsAsia.com

The airline says that it has received "high response" for the Bali service from passengers departing from Bangkok as well as from travellers connecting via flights from Europe and around Asia.

Mai the Chatbot

The airline has also expanded its customer service operations with a chatbot auto-response system on its website and other social media platforms including Line and Facebook Messenger.

Named Mai - an abbreviation of Management, Assistant and Information - the chatbot is designed to offer basic information and services about reservations, flight status, mileage, promotions, travel information during the COVID19 pandemic, luggage and complaints.

The chatbot is available 24/7 in Thai and English.