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(06 July 2022, 12:06 +07)
Tata Group has taken a major step towards
transforming Air India’s customer experience and operational
effectiveness by deploying technology solutions from Amadeus as
part of the carrier’s revitalization.
Air India is implementing the full Amadeus Altéa
PSS suite, including components ranging from revenue management,
revenue accounting, retailing, and merchandising, website, mobile
and frequent flyer program management.
Air India B787-9 reg: VT-ANK. Picture by Steven Howard of TravelNewsAsia.com
Nipun Aggarwal, Chief Commercial Officer, Air
India, said, “In line with the vision laid out by the Tata Group
Chairman, Mr. N Chandrasekeran, to make Air India a world class airline, we are adopting several cutting-edge technology solutions
to transform Air India’s customer experience. Amadeus Altéa PSS is
the first of many such initiatives to transform Air India. We look
forward to working with the teams at Amadeus to deliver on our
vision.”
Air India has a fleet of 117 aircraft, and
in addition to a robust domestic network, the carrier has a strong
international footprint that includes North America, Europe and the Middle East.
Cyril Tetaz, Executive Vice President, Altéa,
Amadeus, said, “We are honored to be the technology partner for
Air India as the carrier undergoes an ambitious transformation.
India is an important market for Amadeus and we have our second
largest R&D center located there. This will enable close
innovation with Air India. Our advanced technology solutions will
provide the building blocks for Air India to deliver smooth
experiences for its passengers.”
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