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(06 September 2022, 11:22 +07)
American Express Global Business Travel (Amex
GBT), one of the worlds leading B2B travel platforms, has signed
a new multi-year agreement with Travelport.
The deal includes the use of Travelports next
generation selling platform, Travelport+, which has been designed
to improve access to content, providing more retailing
capabilities and enhancing productivity for travel counselors.
Our agreement with Travelport remains focused on
innovation and ensuring our customers have access to the broadest
set of content while continuing to deliver best-in-class
servicing, said John Bukowski, Vice President, Content and
Strategic Sourcing. Our planned upgrade to Travelport+ and shared
vision to advance travel retailing with modern technology and
process simplification will help the Amex GBT marketplace deliver
on its promise and fuel our mission to drive progress through
travel.
Amex GBT has agreed to upgrade to Travelport+
The new self-servicing suite and automation tools
on Travelport+ help travel retailers create a more efficient,
online shopping and servicing experience.
For example, the Productivity Automator
self-service tool is designed to help agents by reducing the
amount of manual back-end tasks and calls to suppliers. The
automation capabilities available with Productivity Automator
ultimately give agents more time to focus on advising travelers
and increased upsell opportunities for suppliers.
We value our relationship with Amex GBT which has
lasted more than 40 years. Deepening our collaboration by using
Travelport+ will benefit both Amex GBT and its business
customers, said Jason Toothman, Chief Commercial Officer - Agency
at Travelport. Combining Amex GBTs expertise with our modern
travel retailing tools will ultimately improve how corporate
travel is managed. The introduction of Travelport+ servicing
capabilities and retailing improvements will ensure continued
focus on delivering customer, traveler and supplier value to Amex
GBTs marketplace.
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