MYAirline Suspends Operations; AirAsia Offers
Discount to Help Passengers and Staff
(14/10/23)
The Malaysian LCC MYAirline today suspended
operations, blaming 'significant financial pressures' for the decision.
In a statement on its website and FB, the company
advised those with tickets not to travel to the airport and to
find alternative travel arrangements. No mention was made of any
potential refund for those affected by the decision, but customers
were invited to email the support team:
customercare@myairline.my.
“We deeply regret and apologize for having
to make this decision as we understand the impact it will have on
our loyal passengers, dedicated employees and partners. We have
worked tirelessly to explore various partnership and capital
raising options to prevent this suspension. Unfortunately, the
constraints of time have left us with no alternative but to take
this decision,” reads a statement from the MYAirline Board of
Directors. “The Board, shareholders and all of us at MYAirline
will be working tirelessly to resume operations as quickly as
possible but at this stage we are unable to commit to any
timeline.”
Never one to miss an opportunity, AirAsia, the leading LCC in the region, is
extending its support to affected passengers and employees of YAirline by offering a 50% discount on base fares for one-way
travel excluding airport tax, MAVCOM fee, fuel surcharge and other
applicable fees.
The special offer is effective immediately and exclusively to MYAirline
passengers with confirmed flight bookings to and from Kuala
Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota
Kinabalu and Kota Kinabalu-Tawau, as well as Don Mueang (DMK) and
Suvarnabhumi Airport (BKK) near Bangkok until 30 November 2023.
Terms and conditions apply.
To redeem this offer, affected passengers can
present their confirmed MYAirline flight bookings at AirAsia Sales
Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International
Airport (Terminal 2) in Sepang, Langkawi International Airport,
Penang International Airport, Sultan Ismail Petra Airport (Kota
Bharu), Kuching International Airport, Tawau Airport, Kota
Kinabalu International Airport, Don Mueng International Airport
and Suvarnabhumi Airport near Bangkok.
“As the people's airline, we deeply empathise with
all affected MYAirline passengers and their staff. We understand
the stress and disruption this situation has caused and hope that
this 50 percent discount will assist affected passengers in making
new travel arrangements, making full use of our extensive flight
network to all key destinations,” said Bo Lingam, Group CEO of
AirAsia Aviation Group. “Our thoughts also go out to all the
dedicated staff impacted by this situation. We recognise the
talent and experience of MYAirline’s staff, and would like to
extend a helping hand. We are pleased to consider hiring eligible
and qualified individuals from MYAirline who share our passion for
the industry and are willing to contribute their skills and
expertise to our team. We encourage affected MYAirline staff to
reach out to us and explore the possibilities of joining our
Allstars family.”
Malaysia Airlines has also extended a helping
hand, opening two temporary ticket counters at Z4 and Z5 on Level
3 of the Departure Hall at klia2. MYAirline customers can also
visit any other Malaysia Airlines ticketing office in Malaysia to
book and receive 55% off base fares on tickets for affected
routes. Tickets can be presented up to 30 November 2023 at the
latest.
In July, Steven Howard of Travel News Asia interviewed the CEO of MYAirline,
Rayner Teo, you can see that video and listen to the podcast of the
interview below.
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