Sabre Working with HRS to Better Manage Disrupted Air Travel

Dark/Light Mode (13/07/23)  Sabre has signed an agreement to integrate HRS’ Crew & Passenger Solutions with its own technology.

The two companies aim to provide airlines with innovative automation that delivers lodging and financial reimbursement services when disruptions impact passengers.

Sabre’s intelligent service recovery solutions are used by airlines around the world to support passenger re-booking challenges, including providing self-service options that allow passengers to choose their own flights, helping improve the overall traveler experience and giving the passenger more control.

Sabre has partnered with HRS to better support disrupted airlines passengers

“Today’s travelers have higher expectations than ever before,” said Corrie DeCamp, Senior Vice President, Product Management for Sabre Travel Solutions. “So, when disruptions happen, it is important that airlines have the technology they need to swiftly deal with the immediate situation, while converting those service recovery moments into opportunities to enhance passenger loyalty in the future. That’s why we’re thrilled to announce this new partnership with HRS, to help our airline partners protect their reputations, comply with dynamic regulatory compensation requirements, and provide passengers with what they need, all with a solution they can easily integrate into their existing recovery strategy.”

HRS’ Crew & Passenger Solutions complements Sabre’s expertise by enabling airlines globally to provide passengers with instantly bookable hotel accommodation, local transportation, meals, and monetary compensation directly when disruption strikes.

When a passenger’s flight is disrupted, options are communicated via SMS, email, or voice call directly to a passenger’s mobile device.

Additionally, HRS’ reimbursement technology allows passengers to simply take photos of their receipts, upload digital images, and be instantly reimbursed for appropriate expenses such as meals and refreshments. This capability eliminates the need for paper vouchers that typically entail lengthy administrative processes.

“When disruption strikes, an airline is tasked not just with getting its network running optimally again, but with passengers who may face hours in an airport, may need overnight accommodation, or may have missed connecting flights. Traditionally, airlines have had to dedicate an array of people and hard-to-secure resources to handle hotel rooms, taxis, shuttles and meal vouchers for stranded passengers,” said Yvo van der Tol, CCO of HRS Crew & Passenger Solutions. “It is vital that carriers have the advanced automation needed to make time-process savings and efficiency gains for airline operations, while quickly turning what is usually a negative experience for passengers into a positive one. That’s why this collaboration with Sabre, reaching a broader universe of airlines, represents the right solution for modern air travel.”

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