Sabre Enhances Travel Booking Process with Launch of Lodging AI

Dark/Light Mode (15/08/23)  Sabre has expanded its suite of solutions with the launch of Lodging AI.

Lodging AI is designed to help travel agencies improve hotel attachment rates, creating additional revenue opportunities and providing travelers with more personalized lodging options.

Using Sabre Travel AI machine learning models, the new lodging capability analyzes property attributes, customer trip segmentation, and traveler and agency preferences, to generate custom lodging options and serve up properties that are most likely to be booked.

“Artificial intelligence combined with data and insights, such as profiles and preferences, is a very powerful tool in removing friction from the travel booking process,” said Sabre Chief Product Officer, Garry Wiseman. “As the next evolution of intelligent retailing capabilities supported through our strategic partnership with Google, Lodging AI brings more personalized results to enable agents to be more efficient in their workflows and to ensure travelers obtain the most relevant options available.”

Room at the Raya Heritage Chiang Mai, Thailand. Picture by Steven Howard of TravelNewsAsia.com

The first two micro-services of Lodging AI are now available, with additional use cases to be added in the future.

- Alternate Properties: During the shopping phase, if a specifically requested property is not available, this micro-service of Lodging AI facilitates lodging bookings by presenting up to 20 relevant options with similar characteristics.

- Cross Sell: This micro-service identifies appropriate air bookings or itineraries without lodging attached and presents suitable lodging options to complete the trip.

Available via Content Services for Lodging APIs and Sabre Red 360, Lodging AI will help enable Sabre customers to increase traveler value by offering relevant lodging options to accompany the air travel booking and help drive profitability by capturing a greater share of wallet.

Corporate travel managers may also see improved duty of care and reporting with more trip components inside a PNR, whilst travelers themselves can benefit through access to more customized options based on their needs and preferences.

“Ultragroup acknowledges Sabre as a leading partner in travel technology. Their consistent drive for innovation has been instrumental in transforming our company and the services we offer,” said Andres Pelaez, CEO and Co-Founder of Ultra Group. “In our ongoing collaboration with Sabre, we are gearing up to introduce new AI integrations and we are implementing hotel suggestions based on flight itineraries for a cross-selling experience. Furthermore, we will present alternative accommodation suggestions based on user search parameters and preferences when certain accommodations are unavailable. These AI-driven tools are poised to substantially enhance efficiency and the customer experience across all our business platforms.”

Sabre Travel AI leverages state-of-the-art AI technology and advanced machine-learning capabilities from Google, as part of the two companies’ 10-year strategic partnership.

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