Air Astana Receives Five-Star Rating from APEX

Dark/Light Mode (25/09/23)  Air Astana has received a five-star rating in the major airline category from the Airline Passenger Experience Association (APEX).

This is the ninth time that Air Astana has received an APEX award.

The APEX award is based on third-party passenger reviews undertaken in partnership with TripIt. For the 2024 award, passengers reviewed nearly one million flights on more than 600 airlines on a five-star scale covering five categories: seat comfort, in-flight service, food and beverages, entertainment system and Wi-Fi service.

Inside an Air Astana A321neo. Picture by Steven Howard of TravelNewsAsia.com

“APEX didn’t just celebrate the relentless drive and dedication of the airline industry’s finest, we hailed the audacious visionaries who have unequivocally redefined the future of air travel and the passenger journey,” said Joe Leader, APEX/IFSA CEO at the awards ceremony in Los Angeles on 20 September 2023. “These are not just airlines and leading suppliers, they are titans and trailblazers who, in the face of unprecedented challenges, have not just adapted but have revolutionized the way we soar the skies. They have channeled colossal investments into game-changing technologies and groundbreaking sustainable practices. Backed by the roaring applause of over a million passengers' votes, we don't just recognize these leaders of aviation. All of us at APEX and IFSA salute their indomitable spirit.”

Air Astana and its low cost division, FlyArystan, currently operates a fleet of 46 aircraft, comprising Airbus A320/A321 family aircraft, Boeing 767 and Embraer E2.

“The APEX Award is a measure of the outstanding quality of Air Astana’s in-flight service, as well as a confirmation of continuous improvement of the customer experience,” said Yelena Obukhova, Vice President of In-flight Service of Air Astana. “We are grateful to our colleagues for their professionalism and commitment to high service standards, as well as to our passengers for their positive feedback.”

Air Astana is rapidly expanding its route network and recently launched flights to Tel Aviv, Israel, and will also launch flights from Almaty to Jeddah on 1 October, as well as to Urumqi and Male on 29 October 2023.

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