London Heathrow Airport Expands Partnership with SITA

Tue, 16 July 2024

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London Heathrow Airport Expands Partnership with SITA

(16/07/24) London Heathrow Airport has extended its partnership with SITA by signing a five-year agreement for the tech company to provide a wide range of network, telecommunications and connectivity services, whilst also introducing new solutions to businesses operating within the airport.

SITA will not only continue to strengthen Heathrow’s digital infrastructure, supporting thousands of network access switches and wireless access points, as well as thousands more analogue and internet phone lines, but SITA's on-site team at Heathrow will also deliver new projects and support around the network telecoms infrastructure, cyber-security, radio and operational technology.

With this new model, SITA will enhance the commercial telecoms offering for Heathrow's B2B customers, delivering communications solutions to a variety of internal clients, including airlines, ground handlers and retailers.

London Heathrow Airport (LHR). Picture by Steven Howard of TravelNewsAsia.com

“As air traffic increases across European airports, airports are increasingly prioritizing IT to strengthen their operations, and give their passengers a seamless experience,” said Sergio Colella, President, Europe at SITA. “By delivering a robust IT infrastructure, our goal is to make sure Heathrow can future-proof its network needs for effortless operations, all while making the passenger experience more enjoyable. This partnership also opens exciting new avenues for commercial clients enabling the London airport to offer its customers a raft of new opportunities.”

SITA has been working with Heathrow since 2011, reinforcing the airport’s infrastructure as it became the busiest airport in Europe, with nearly 80 million passengers in 2023.

“We are delighted to extend our partnership with SITA as strengthening and enhancing our IT infrastructure is critical to our mission to be an extraordinary airport fit for the future,” said Helen Elsby, Chief Solutions Officer, Heathrow Airport. “Having a robust and reliable network is essential for delivering seamless operations and meeting the needs of millions of passengers and numerous businesses that rely on Heathrow every day. In addition to providing this assurance, the partnership also provides the opportunity to gain valuable insight into the innovative solutions that SITA brings to our industry and to our customers.”

See also: Future of Air Travel - Podcast and Video Interview with Sumesh Patel, President of SITA Asia Pacific

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